Effective Date: May 12, 2025

Introduction

Smartware Services UAB (“Smartware,” “we,” “our,” or “us”) respects your right to privacy and is committed to safeguarding personal data collected through our website www.smartwareservices.com. This Privacy Policy outlines what information we collect, how we use it, how it is stored, and your rights in relation to your personal data.

This policy is drafted in line with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable laws of the Republic of Lithuania.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Who We Are

Company Name: Smartware Services UAB
Registered Address: 13-91 Perkunkiemio Street, Vilnius, Lithuania
Email: contact@smartwareservices.com
Phone: (+)995 555 554 502
Company Registration Number: 306245244

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identification Details: such as your name, company name, email address, and telephone number
  • Technical Data: including your IP address, browser type, device information, and operating system
  • Usage Information: data about your interactions with our website, pages visited, time spent, and referral sources
  • Communication Data: content of enquiries or messages sent via our website or direct email

How We Collect Personal Data

Personal data is collected in the following ways:

  • Directly from you: when you contact us via forms, email, or other direct communications
  • Automatically: through cookies and other tracking technologies when you access and use our website
  • From third-party services: such as analytics platforms, where applicable and permitted

Why We Collect and Use Your Data

We collect and process personal data for the following purposes:

  • To respond to your messages, questions, or requests
  • To operate and improve our website and digital services
  • To analyse website usage and monitor performance
  • To send you information or updates, where legally permitted
  • To meet legal obligations and protect our legal rights

We rely on lawful bases including your consent, performance of a contract, legal compliance, or our legitimate business interests (where your rights are not overridden).

How and Where Your Data Is Stored

Your data is stored securely using modern data protection standards. Measures include:

  • Restricted access: Only authorised staff who need access for business purposes can handle your data
  • Secure storage: Data is stored on encrypted servers with security monitoring
  • Data hosting: Some of our hosting providers may be located outside of Lithuania, but within the European Economic Area (EEA). Where data must be stored outside the EEA, we ensure that appropriate safeguards are in place (e.g. Standard Contractual Clauses)

Processing and Third-Party Access

Personal data is processed by trusted personnel solely for the purpose of providing services or support.

Where required, third-party service providers (such as hosting or IT partners) may be granted limited access to personal data for the purpose of fulfilling specific operational functions. These third parties are contractually bound to apply the same data protection principles and safeguards as Smartware Services.

International Transfers

Should it become necessary to transfer personal data outside of the EEA, we will only do so under appropriate legal mechanisms (such as adequacy decisions or Standard Contractual Clauses) to ensure your rights and data remain protected.

Your Rights as a Data Subject

Under GDPR, you have the following rights in relation to your personal data:

  • Right of access: Request a copy of your data and details on how it is used
  • Right to rectification: Request corrections to inaccurate or incomplete data
  • Right to erasure: Request deletion of your data under certain conditions
  • Right to restrict processing: Request limits on how your data is used
  • Right to data portability: Request your data in a structured, machine-readable format
  • Right to object: Object to certain types of processing, including direct marketing
  • Right not to be subject to automated decision-making: including profiling, if it significantly affects you

To exercise any of the above rights, please contact us at contact@smartwareservices.com.

Under GDPR Article 77, you also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate or the data protection authority in your country of residence.

Cookies

We use cookies to understand how visitors use our website and to enhance your browsing experience. For more detailed information on our use of cookies and how to control your preferences, please refer to our Cookie Policy.

Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy as needed. Any changes will be reflected on this page with a revised effective date. Your continued use of our website following any updates indicates your acceptance of the new terms.

Online Dispute Resolution

If you are a resident of the European Union, you may also submit complaints via the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to:

Smartware Services UAB
Address: 13-91 Perkunkiemio Street, Vilnius, Lithuania
Email: contact@smartwareservices.com